SwimTrek's Flexible Booking Options

We understand your travel plans may well need to change. To help you dive into your next swimming holiday with confidence, we are here to support you with our Flexible Booking Conditions.

Please refer to more details on our flexible booking policy below and explore our Terms and Conditions page for more information.

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Free trip changes

You can transfer your trip or departure to another of your choice for free*

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Refund guarantee

If your trip is cancelled, we’ll refund the full amount or transfer the booking to another trip or date, for free.*

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Financial protection

Book with SwimTrek with confidence and peace of mind, your money is safe and protected through our ABTOT Travel Bonding

Free Trip Change

Before your final balance is due you have the flexibility to change your booking to another available trip or date (or choose to take SwimTrek credit valid for 12 months). Once your final balance is due, your deposit becomes non-transferable and non-refundable.

For further details read our Terms and Conditions and 'Trip Exceptions' section below.

Refund Guarantee

  • If we cancel your trip for any reason, we’ll refund the full amount or transfer the booking in full to another trip, whichever you prefer, within 14 days of the cancellation.

Financial Protection

  • The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Swim Trek Limited Membership number 5335, and in the event of their insolvency, protection is provided for non-flight packages sold to UK and EU customers only More details...

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SwimTrek Credit

  • In instances where a free trip change is available, and you do not immediately make another booking, SwimTrek may offer account credit to the same value.

  • This account credit will be valid for 12 months from the date of issue. This credit must be redeemed for travel within 12 months of the date of issue.

Non-Refundable Costs

  • Where SwimTrek is able to offer refunds or transfers to other trips or departures, there may be some non-recoverable costs that may reduce the amount that can be refunded or transferred. These could include, for example, prepaid accommodation, boat hire, permits and other services to support your trip. While SwimTrek will make every effort to recover as many costs as possible, in the instances mentioned above, these costs will be excluded from any refunds, transfers or credits offered.

Trip Exceptions

Trips with a 120-day final balance due date:

Trips with 40% deposits:

All Race and Events

Travel Insurance

  • We highly recommend that you purchase Travel Insurance for your trip.

  • In all instances where you might need to cancel your trip, you should contact your travel insurance provider to confirm whether they would cover the costs of the trip, and if your claim would qualify.